Return & Refund Policy
Last Update : 08 Sep, 2025
Purpose
The purpose of this policy is to provide the procedure and conditions of returning products that are bought from www.destinoghee.com directly. The idea is to deliver information to customers for a smooth and hassle-free return process.
Scope
This policy covers all products that are sold by www.destinoghee.com.
Return Eligibility
Customers may return the product if it falls under one of the following conditions:
- Damaged Product: In case of damaged container or any kind of defective product issue, customers are requested to send complete package open video for claim verification. Without such proof claims will not be considered.
- Incorrect Product: The delivered product is completely different from the one that was ordered.
- Unused and Unopened Product: The delivered product should be in unused and unopened condition, in the original packaging.
Return Window
The return process must be initiated within 7 days of receiving the product.
Non-Returnable Items
The delivered product is not eligible for return if it falls under one of the following categories:
- The delivered product is marked as either “non-returnable” or “final sale”.
- The delivered product is being opened, used, or tampered with.
- The delivered product is being returned after the return window mentioned above.
Return Procedure
Customers need to follow the procedure mentioned below for returning a product:
- Return Initiation : The return process has to be initiated via contacting the customer support team. Contact details:
Email: info@destinoghee.com
Phone: +91 90647 52760
- Return Authorization : After receiving the request, instructions of returning along with a Return Authorization Number or RAN will be sent to the customer.
- Product Return : The customer is required to secure the package, including the RAN. Destino Ghee will either deliver a return shipping label or arrange a courier pick-up.
- Final Inspection and Refund : After receiving the product, Destino Ghee will inspect it to ensure it follows the return conditions mentioned above. If everything checks out, refunds will be granted within 7 to 10 business days.
We appreciate your understanding of this Return & Refund Policy and are committed to delivering a positive experience.
7. Returns, Refunds, and Cancellations
7.1. Due to the nature of our products, we apply a particular policy when dealing with returns and refunds.
7.2. We may, at our discretion, cancel any order and, in these situations, a full refund shall be made.
7.3. You may consult our Return & Refund Policy, which is incorporated by reference into these terms and conditions, for further details pertaining to the requirements for returns, exchanges, and refunds.
8. Intellectual Property
8.1. This website and all of its components, both textual and visual, are the sole property of Destino Ghee and are protected by the laws of India and international laws of trademarks and copyrights and other related laws of intellectual property.
8.2. You shall not reproduce, duplicate, copy, sell, resell or exploit any part of the Website or its content in any form or manner without our express written authorization.
9. End-User Behavior
9.1. You covenant that you shall not use the website with any fraudulent intent or otherwise than may disable, impair, or damage its functionality.
9.2. You shall not post, send, or distribute any information that is defamatory, obscene, fraudulent, or that has infringed or violates third-party rights.
10. Disclaimer of Warranties
10.1. Our website and our products are provided “as is” and “as available.” All of our warranties of any kind are expressly negated.
10.2. We are not promising that the website will remain uninterrupted or error-free or virus-free or free of other harmful content. We are not responsible for any damage inflicted on your computer system or data loss when accessing the website.
11. Limitation of Liability
To the fullest extent possible under the laws of India applicable thereto, at no cost shall [Your Company Legal Name], its directors, employees, or affiliates remain liable for any indirect, incidental, special, consequential, or punitive damages related to or arising out of your access and use of the Website or procurement of our Products.
Our aggregate liability under or in connection with these Conditions shall not exceed the amount paid by you for the Product(s) claimed.
12. Indemnification
You agree to indemnify, defend and hold harmless Destino Ghee and its affiliates, officers and employees from and against any claims, liabilities, damages, losses and expenses (including reasonable lawyer fees) resulting from your use of the website, your violation of these terms of any person or entity’s intellectual property or other rights.
13. Governing Law and Jurisdiction
These Terms will be subject to and interpreted by the laws of India. Controversies or issues arising out of or related to these Terms shall fall within the exclusive jurisdiction of the courts of your city in India.
14. Changes to the Terms
We can modify or replace these Terms at our discretion. We can update and post changes on our website. You are responsible for periodically reviewing this page. You shall be deemed to agree with changes and updates when you continue to use the website after changes and updates are made.
15. Contact Information
If you have any questions regarding these Terms, kindly write to us at:
Address: Mandir Busty, Giddha Pahar, Darjeeling, WB 734203
Email: info@destinoghee.com
Phone: +91 90647 52760